The Root Behavioral Dimensions of Trust
Trust is defined as the assured reliance on the character, ability, strength, or truth of someone or something; one in which confidence is placed. Simply stated, trust can be regarded as an expectancy that a person or a thing can be relied upon.
Many psychologists believe that certain people have a higher ability to trust than others. On the flip side of this equation is the belief that yet other people have a lesser ingrained ability to trust; thought to be a function of the level that trust has been honored in that individual’s culture, family unit, or previous social interactions.
Trust is often observed in three primary behavioral areas:
Three Primary Behaviors of Trust…
This refers to the ability of another person through their level of knowledge, skills, and/or competency. The trust in a person to perform to a certain degree is hard to establish without a basic level of ability.
This is measured by the degree to which there is a consistency of past actions, commitment to standards of fairness, and the congruence of one’s words and deeds.
This is an inherent predisposition that involves being concerned with the welfare of others as well as the desire to “want to perform right actions”. When a person’s motives are free from selfish desires, trust has a more solid foundation.
Trust is a vital part of working relationships. Later this week we will look at ways to build trust as well as ways to repair trust that has been diminished or lost.