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Posts Tagged ‘reliability’

Customer Satisfaction and the 3 R’s Story

Our March newsletter has a lead article about Customer Satisfaction Starts with Respect, Responsiveness and Reliability. This article hits on several key points that shows many organizations today are not paying enough attention to details to get any respect.

One of my readers immediately responded to the article with his true life story illustrating the pitfalls of surface or even shallow thinking on the part of real organizations.

Here is his story (name is changed to protect the innocence)…