R in Breakthrough equals Relationships
This the eight part of the twelve part series on learning how to Breakthrough to the Next Level.
R in Breakthrough equals Relationships
The R was a hard selection of terms due to several words that are meaningful for every breakthroughs in your life and business. The one that climbed to the top of the list was relationships. Since relationships are a key component to our success and happiness in life it sometimes gets the least amount of attention or respect. In other words, most people take relationships for granted. Therefore, I will cover some important points regarding the power of relationships.
As I stated above, there are several key advantages for us to pay attention to relationships with others. Let me share some key reasons…
- In Business – Relationships with customers is still the number one factor in the decision making process. When customers like the sales person and the support people they talk with – they want to do more business with these people. The key phrase is “want to” and if it is missing, then price becomes the only differentiation. Relationships still sell more today – yet, there are a number of executives who don’t fully understand the role of relationships in successful selling. Another side to having business relationships is its acts as an early warning information system for trends or upcoming events. Upcoming events are usually changes – major or minor within industries, customers, or divisions of organizations.
- In Management – Since relationships are founded upon respect for the individual, then managers who take the time to develop trust based relationships with their staffs will get more accomplished. High performance organizations are built upon relationships of respect – driving a willingness to do the extraordinary. Managers should cultivate a web of relationships between functional groups which creates an environment of “us” for everyone in the organization and negates the “them” factor.
- Team Members – Now this one is usually overlooked, yet, has more impact upon the overall success of a team. When team members like each other, they actually feel a positive peer pressure to execute at a higher level. This drive is due to feelings that “I want to perform at my best for the benefit of my friends and team members.” When you look at the great sports teams, they really like each other and perform better as a team than they do individually. And, the Gallup Poll folks have verified this fact with the results from their corporate surveys. One of the critical success factors in their survey results – “I have close relationships with my co-workers.” This is great news for organizations and the managers that understand the power of relationships on a group.
- Family Life – Now this one is special – if you have a true relationship with someone. Trust based relationships rule the family world. When you have a relationship with someone based upon trust, then the relationship is strong. How strong? It will last the test of time. Okay, first let’s look at spouse or partner relationships. The key is become “best friends” based upon 100% trust and respect. Laughter is the best sign of true relationships since it is a 100% emotional condition. You cannot fake a real laugh and usually a sign of bad relationship is the total lack of laughter. Communication is a critical factor and when two people are capable of talking about anything and everything with the other – the relationship is strong.
Many people ask me about kids or children and the relationship building process with them. This is really simple, yet hard for many people to do. Again, the relationship begins with trust and respect. Also, a parent needs to understand they do not own or control their kids – they influence them as role models. Walk the Talk. Example, if you want your children to study, read a book rather than watch TV yourself and show them what is important. The key to raising children is to fully develop their self-esteem. This gives them the advantage of being able to make better decisions, make the right choices and most importantly – the ability to say “no” to peer pressure.
- Knowledge and Understanding – Now this one may have caught you off guard, however, I feel very strongly about this one. When you take the time to develop relationships with other people, you remain in the mainstream of information flows. You can take the pulse of many areas in life from business to politics, social events to business trends, current events to history, and all this information improves your understanding of what is important to others. This improves your knowledge and understanding of how the world works, which leads to improved decisions for you or your organization.
As one of my mentors stated over and over to me: Relationships contribute to 85% of your success or lack of success. The best thing is you get to choose which direction through your actions and efforts. Be wise and focus upon improving your relationships with everyone.
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