More on Trust… From Character Trait to Competency
Stephen Covey has written unending books and papers on trust and very few people can touch his wisdom when it comes to discussing, understanding, and engaging trust.
Covey believes that the first job of a leader is to extend trust and to inspire trust. Whew! How many people can deliver this easily?
An interesting way to look at trust is to look first at the character trait and then to the competency that is gleaned from the trait.
Character Trait Competency
Relationship Trust Behavior Consistency
Organizational Trust Alignment
Market Trust Reputation
Societal Trust Contribution
Lack of trust is very costly. What training and processes are you putting in place to ensure that your organizational trust is intact?