Life in the Fast Lane – Maybe We Should Slow Down?
Wow, everyone seems to be in a hurry today. While that is not really an issue in my opinion, the underlining factors of moving in the fast lane are the issues I see. This is one of those deep thinking posts so hang in there with me.
First, the faster we go, the less time is available for thinking and reflective thought. There is a lack of self learning as to the effects of the choices we have made or others have made for us. Reflective thought is a key process in personal development. Using this process allows us to learn why certain things have worked or didn’t work, it allows us to check into what to repeat for consistent results and performance. Without this timely thought process, the effects of our actions are left to chance or reaction.
Second, when going fast all the time I have found a total lack of attention to strategy and planning. Long term impact of strategy is ignored for the short term gratification. In fact, there seems to be a lack of understanding about the use of strategy as a method to create or design your future. We learn to react to situations rather than respond with a executable contingency plan – thus passing on a consist growth path.
Third, a lack of attention to details and simple courtesy – which has a direct impact upon the quality of customer service. And, thereby the customer experience is short changed in the name of efficiency. The true powerhouses of retail and service are the ones that focus upon the details of execution with a customer satisfaction goal. The customers get what they want – quality products or services, exact fit regarding their needs, a fair price relative to value, a positive experience and most importantly – someone they can TRUST.
If you are a fast tracker, cool. The only thing I ask of the fast trackers is the slow down occasionally and take a moment to reflect on your personal progress. What is working? And, what do you need to improve? Then schedule the time to improve. That sounds like a no-brainer, yet, fast trackers have a tendency to just announce to others – that’s just the way I am! Sorry, learn to adapt and you will actually get places faster!
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