Do Your People Know How to Keep Score?
Okay, I know the title is a little difference and some of you are thinking – what is he talking about today?
Actually, I thinking about how often when I’m working with a group of people in an organization – these people have no idea how they are expected to succeed within their company. Really? Yes, Really!
What is going on here?
It is quite simple. No one has showed them how to keep score and what methods to use to score higher in their performance evaluations.
I recalled this issue and how it is a big concern for leaders who want high performance cultures within their organizations as I was taking time out over the weekend and playing one of those silly computer games.
Since there were no operating manuals or rule books or even a basic “how-to” with this game I kept playing it the way I thought it should be played. However, the truth is I was getting frustrated by the scoring system which kept giving me low scores (much like some employees from their managers) and I could not figure out why. Or more importantly – how to improve.
So, I would play harder and faster – no change in the results. Then I would play it slow and deliberate – no change in the results. Now frustration and other emotions were entering the game.
Then I had an aha moment when out of the blue I got a very high almost perfect score. Cool. What the heck did I do? I thought about the previous process and tested a success theory.
Yes! Repeatable success! How cool is this I asked myself. Then I thought about all the wasted energy in the past playing the game and never really knowing what to expect in the scoring (or ranking) system. Just like many of the corporate workers I have spoken to during the years.
When I figured out the scoring patterns I could play the game as it was made to be played and get very high scores consistently.
Think about how many people could be more productive at your company if they understood how success is measured and the process to use to get the consistent and sustainable success. Here is a fact, they actually want to achieve . So, how are you sharing this valuable information with your teams today?
Are the managers trained to understand the process methodology they have assigned to their staffs so they ensure high performance?
A high performance culture is the key to more and more people performing at higher levels and hitting their optimum productivity AND results.
Make sure your people know how you are keeping score of their performance. It is much better for everyone if you share this information up front rather than observe them struggling to achieve the unknown. Trial and error methods are the least effective methods and rarely increase productivity.
Make it a point to show your team how they are measured and what expectations you have for their performance standards. It does matter in a significant way. This activity will improve morale and performance at the same time.
Make it happen and eliminate one of the major causes of employee dissatisfaction and frustration. Oh yes, did I mention I was setting high scores on a consistent basis after discovering the right way to play the game? Help your people score with higher levels of results and outcomes starting today by learning the right way to do what needs to be done.
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