I found the best information today from “A Great Place to Work.” The company states that “trust” is the essential ingredient for workplace relationships between employee and employer. Makes sense! According to their model, trust is composed of three dimensions: Credibility, Respect, and Fairness.
Stephen Covey has written unending books and papers on trust and very few people can touch his wisdom when it comes to discussing, understanding, and engaging trust.
Covey believes that the first job of a leader is to extend trust and to inspire trust. Whew! How many people can deliver this easily?
An interesting way to look at trust is to look first at the character trait and then to the competency that is gleaned from the trait.
We have looked at low trust organizational characteristics and what these look like. But what does high trust look like?
High Trust Organizational Behaviors…
We have looked at “trust” in a variety of ways this week. Another way to analyze trust is to look at the 5 Dimensions of Trust. They are:
5 Dimensions of Trust…
What does the culture of low trust organizations look and feel like? What are the behaviors of the employees and management in a low trust organization?
Low Trust Organizational Behaviors
- Productivity is low
- Creativity is low
- Turnover is high
- Teamwork is non-existent
- Communication is absent or poor
We have looked at the importance of trust in our working relationships this week, as well as ways to build and rebuild trust once it has been damaged or lost. Honesty and Truth are facets of moral character that also include virtues such as integrity and truthfulness. Opposite of these values are the actions of lying, cheating, and stealing.
Honesty and truthfulness are considered to be the most important elements of trust. Truth is universally respected by even the untruthful! When a person tells a lie he will protest that he is telling the truth, an admission to self that “Honesty is King”. Lying is also considered to be cowardly. It has been said, “that truth, alone, may not constitute a great man, but it is the most important element of great character.”
“To be trusted is a greater compliment than to be loved.”
– Lao Tzu
Trust is the foundation of all great relationships, whether personal or professional. Many people have a keen awareness of how another person feels, so if your words, actions, or energy says that you don’t trust them, it is likely they will not trust you.
There are effective ways to build trust into your relationships. This starts with YOU!
Trust is defined as the assured reliance on the character, ability, strength, or truth of someone or something; one in which confidence is placed. Simply stated, trust can be regarded as an expectancy that a person or a thing can be relied upon.
Many psychologists believe that certain people have a higher ability to trust than others. On the flip side of this equation is the belief that yet other people have a lesser ingrained ability to trust; thought to be a function of the level that trust has been honored in that individual’s culture, family unit, or previous social interactions.
Trust is often observed in three primary behavioral areas: