InnerActive Consulting – Insights

Posts tagged ‘Voss’

It’s Time to Think for a Change!

Okay, it’s time for me to rant about things that I don’t understand. During the past two weeks I have had to deal with “stupid” customer service issues from several different organizations. It amazes me that people are not allowed to think about what they are doing or just refuse to think while using “rules” as their excuse – eh – reason.

While I know I’m not perfect, I will attempt to think about the issues before I act on things. However, when confronted with rules – people can not think or even use common sense.

In one case, after I raised the issue about a “rule” that appeared to only be a revenue generator for the company I learned that a manager actually asked about the rule. The manager learned that it was one of those “rules” that was unwritten, unknown as to when and why it was implemented, and no one could explain the reasoning for the rule. This is a clear example of no one taking the responsibility to question a rule that only aggravated their clients.

There have been several other examples of “stupid” rules that I have had to deal with over the past two weeks. My question is why do people (who are educated) not thinking and taking action? It appears there are four reasons: Continue reading ‘It’s Time to Think for a Change!’ »

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