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	<title>InnerActive Consulting - Insights &#187; Voss Graham rants</title>
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	<description>A Collection of Information, Wisdom and Knowledge for Your Personal Growth</description>
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		<title>What has happened to Customer Service?</title>
		<link>http://insights.inneractiveconsulting.com/2009/09/18/what-has-happened-to-customer-service/</link>
		<comments>http://insights.inneractiveconsulting.com/2009/09/18/what-has-happened-to-customer-service/#comments</comments>
		<pubDate>Fri, 18 Sep 2009 11:30:21 +0000</pubDate>
		<dc:creator>Voss Graham</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Doing the Right Thing]]></category>
		<category><![CDATA[Stories of customer abuse]]></category>
		<category><![CDATA[Stupid Things Leaders Do]]></category>
		<category><![CDATA[Voss Graham rants]]></category>

		<guid isPermaLink="false">http://insights.inneractiveconsulting.com/?p=1190</guid>
		<description><![CDATA[It&#8217;s time for another of Voss Graham&#8217;s Rants or as I like to think about them &#8211; Doing Things Right Rants. This time it is focused upon Customer Service or the lack of it from people and companies. While over the past couple of weeks since my last rant, I have witnessed several customer service [...]]]></description>
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		<title>We need More Common Sense and Less Stupidity!</title>
		<link>http://insights.inneractiveconsulting.com/2009/04/10/we-need-more-common-sense-and-less-stupidity/</link>
		<comments>http://insights.inneractiveconsulting.com/2009/04/10/we-need-more-common-sense-and-less-stupidity/#comments</comments>
		<pubDate>Fri, 10 Apr 2009 10:01:26 +0000</pubDate>
		<dc:creator>Voss Graham</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[Common Senses]]></category>
		<category><![CDATA[Stupid rules]]></category>
		<category><![CDATA[Voss Graham rants]]></category>

		<guid isPermaLink="false">http://insights.inneractiveconsulting.com/?p=684</guid>
		<description><![CDATA[Okay, one more rant from me and I will get back to business topics. Yesterday I wrote about thinking more. Today, I&#8217;m writing about using Common Sense more and the true meaning of intent. So here&#8217;s my story: Last night I was at my favorite restaurant with my wife and ordered a drink before my [...]]]></description>
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		<title>It&#8217;s Time to Think for a Change!</title>
		<link>http://insights.inneractiveconsulting.com/2009/04/09/its-time-to-think-for-a-change/</link>
		<comments>http://insights.inneractiveconsulting.com/2009/04/09/its-time-to-think-for-a-change/#comments</comments>
		<pubDate>Thu, 09 Apr 2009 10:30:34 +0000</pubDate>
		<dc:creator>Voss Graham</dc:creator>
				<category><![CDATA[Performance management]]></category>
		<category><![CDATA[adaptive thinking]]></category>
		<category><![CDATA[Blind Loyalty]]></category>
		<category><![CDATA[Fear]]></category>
		<category><![CDATA[Laziness]]></category>
		<category><![CDATA[Style Bias]]></category>
		<category><![CDATA[Thinking]]></category>
		<category><![CDATA[Voss]]></category>
		<category><![CDATA[Voss Graham rants]]></category>

		<guid isPermaLink="false">http://insights.inneractiveconsulting.com/?p=680</guid>
		<description><![CDATA[Okay, it&#8217;s time for me to rant about things that I don&#8217;t understand. During the past two weeks I have had to deal with &#8220;stupid&#8221; customer service issues from several different organizations. It amazes me that people are not allowed to think about what they are doing or just refuse to think while using &#8220;rules&#8221; [...]]]></description>
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