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Beware of Averages – Especially with Benchmarks

I ran across a situation recently that made me scratch my head. A very smart group of managers were discussing their newly discovered “benchmark” for a particular classification of job. While I do get excited about gaining insight through the use of matrix, I was disappointed in the overall effort or structure they used to develop their “benchmark.”

Here was their system or process for developing a broad benchmark for a job position. Seems they took a number of people who had been selected as “top performers” and then ran some assessments on this group, averaged the data across the group and decided the data from the average was good for a usable benchmark.

Well, this plan had several major flaws and will probably get them in trouble legally with the EEOC and other watchdog agencies. Here is a list of the flaws I found in their system… Continue reading ‘Beware of Averages – Especially with Benchmarks’ »

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