Posts tagged ‘People Skills’

There is an over-abundance of toxic talk lately.   Economy, joblessness, unemployment, underemployment… So, what is toxic talk?  Toxic talk, whether expressed internally or externally, is conversations that are poisonous.  Yes, conversations can act as poison.

In mid-evil times poison was placed on arrows that were then were poised and strung into bows to kill the enemy.   This same effect is seen when our words and conversations with others are toxic.  The same is true of our thoughts, also known as self-talk.

Words that are toxic, harsh, cruel, and negative can harm and even kill relationships and friendships, stifle productivity and creativity, and can even cause stress and illness if the words come often enough. Continue reading ‘Toxic Talk Killing Your People Skills?’ »

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Posted by Inneractive Consulting Insights on March 16, 2010 at 10:32 am under Effective Communication.
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Sometimes the word “collaboration” brings up negative connotations.  Many times the negative connotations come from opposing sides of the perceptions people have of the word itself.  Some people will bristle at the word because they think it means to give in or compromise (passivity.) The reverse thinking gives rise to negative connotations when yet others perceive collaboration to mean “aggressively forcing people to agreement” (aggression.)

In actuality, neither perception is correct.  True collaboration is neither passive nor aggressive.  When done well and for the right reasons, collaboration is a skill necessary for effective communication in all realms, whether in a personal relationship, inside the C-Suite, or in the call center.  Collaboration is the perfect balancing tool for effective leadership. Continue reading ‘Collaboration…What’s that?’ »

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Posted by Inneractive Consulting Insights on March 15, 2010 at 10:16 am under Leadership.
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The sixth C in the twelve part series on success is Consideration.

Consideration is a very unique trait of the most successful people and organizations and probably the least understood. The unsuccessful have no understanding of the importance of this characteristic and have little understanding of its true value to success. If consideration is missing or limited, then you will find unhappy and unresponsive people working with you or around you. The true indicator of the degree of consideration being used is the number of people who actually WANT to work or be with you.

What is Consideration? Continue reading ‘Success and Consideration’ »

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Posted by Voss Graham on September 22, 2009 at 5:54 am under Organizational Development, Personal Development.
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While discussing the potential of certain employees with a HR manager, a question was raised by the HR Manager… What Are People Skills? At first, this sounded like a simplistic question yet the more we discussed it, the more complex it became.

So, let’s take a look at this key term – People Skills.

There appears to be certain factors that resonant with the term People Skills – other than People are involved. There appears to be six key elements when looking at people skills: Continue reading ‘What Are People Skills?’ »

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Posted by Voss Graham on July 30, 2009 at 5:08 am under Coaching.
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Wednesday night I had a date with my wife to see the Great One – Robin Williams live. He was amazing and my ribs are still hurting from all the laughing. So, if you get a chance to catch his current act – just do it – He is that great!

Yet, as I reflected back on his presentation I realized what he did in the opening minutes to connect to the entire audience. First, since it was a sell out performance, I’m certain that everyone there was expecting a great performance from him. Yet, it was the personal connection that he used to grab your attention that caught my attention.

He used no less than five local references that everyone in the audience could relate to – assuming you were from Memphis. Before the global jokes and routine jokes, he made the personal connections talking about Memphis stuff that got our attention and our laughs – because we knew it was true!

Leaders, Managers and Sale People who communicate with others as part of their regular work day need to understand what this master comedian knows. Building rapport is the most important part of your presentation to others. Before the facts, details and your ideas, you must connect with your audience. With one to one or group settings, rapport building opens the door to effective communication.

Rapport Building is the foundation piece for trust. Without trust, very little can get done effectively. Learn to connect with others early and watch how engaging others become. I have watched people who would not give most people the time of day, begin to tell a person who took the time to gain rapport, their life history and all the information necessary to effectively sell to their company! Magic? No. Simple? Yes. If you understand the techniques of rapport building.

If you have no clue about what I am talking about – then it is your responsibility to learn about rapport building. Their are several excellent books on the topic for leaders and sales people. Or, you can get coaching on people skills from someone like us. We have been helping clients learn how to build improved people skills for over a decade. Can us at 901-757-4434 and we will build some rapport!

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Posted by Voss Graham on February 27, 2009 at 5:30 am under Effective Communication.
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