Posts tagged ‘Mirror Effect’

While having a discussion with a manager of a restaurant, our discussion gravitated to customer service. He asked how he could improve customer service quickly since he had inherited a location with poor customer service.

As we talked about the current situation, one thing became quite obvious – the previous manager had verbally abused the staff on a regular basis. That’s when the problem was solved. Continue reading ‘Increase Customer Service Ranking Overnight’ »