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	<title>InnerActive Consulting – Insights &#187; Break the rules</title>
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		<title>Use Common Sense and Improve Customer Service</title>
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		<pubDate>Tue, 11 Aug 2009 09:06:57 +0000</pubDate>
		<dc:creator>Voss Graham</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Abusing Passengers]]></category>
		<category><![CDATA[Airlines Get Stupid again]]></category>
		<category><![CDATA[Break the rules]]></category>
		<category><![CDATA[No Customer Service]]></category>
		<category><![CDATA[Stupid Things Leaders Do]]></category>
		<category><![CDATA[Use Common Sense]]></category>

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		<description><![CDATA[Wow! Just when you began to think that common sense was making a come back &#8211; the Airline Industry screws up big time &#8211; again! While I was going to write about change management this week, the news of 57 passengers being abused by the airline industry hit a new low in the ranks of [...]]]></description>
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