<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	>

<channel>
	<title>InnerActive Consulting – Insights &#187; Customer Service</title>
	<atom:link href="http://insights.inneractiveconsulting.com/category/customer-service/feed/" rel="self" type="application/rss+xml" />
	<link>http://insights.inneractiveconsulting.com</link>
	<description>A Collection of Information, Wisdom and Knowledge for Your Personal Growth</description>
	<lastBuildDate>Fri, 27 Jan 2012 23:16:23 +0000</lastBuildDate>
	<language>en</language>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
	<generator>http://wordpress.org/?v=3.3.1</generator>
		<item>
		<title>Why Are Smart Companies Getting Stupid?</title>
		<link>http://insights.inneractiveconsulting.com/why-are-smart-companies-getting-stupid/</link>
		<comments>http://insights.inneractiveconsulting.com/why-are-smart-companies-getting-stupid/#comments</comments>
		<pubDate>Mon, 12 Dec 2011 13:26:57 +0000</pubDate>
		<dc:creator>Voss Graham</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[bad examples of customer service]]></category>
		<category><![CDATA[customer contact]]></category>
		<category><![CDATA[customer interactions]]></category>
		<category><![CDATA[customer oriented]]></category>

		<guid isPermaLink="false">http://insights.inneractiveconsulting.com/?p=2501</guid>
		<description><![CDATA[Yes, I know this title is an &#8220;in your face&#8221; title, yet, it seems to be true more often than I care to see. The primary focus of this statement is geared to how they are interacting with their customers ( actually a lack of interaction is more accurate.) To show what I mean here [...]]]></description>
		<wfw:commentRss>http://insights.inneractiveconsulting.com/why-are-smart-companies-getting-stupid/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Customer Service or Experience &#8211; What does it matter?</title>
		<link>http://insights.inneractiveconsulting.com/customer-service-or-experience-what-does-it-matter/</link>
		<comments>http://insights.inneractiveconsulting.com/customer-service-or-experience-what-does-it-matter/#comments</comments>
		<pubDate>Mon, 29 Aug 2011 06:42:26 +0000</pubDate>
		<dc:creator>Voss Graham</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Apple products]]></category>
		<category><![CDATA[customer experiences]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[customer relationships]]></category>
		<category><![CDATA[loyal customers]]></category>
		<category><![CDATA[Voss W Graham]]></category>
		<category><![CDATA[Why Starbucks customers are loyal]]></category>

		<guid isPermaLink="false">http://insights.inneractiveconsulting.com/?p=2478</guid>
		<description><![CDATA[For a few years now people have been talking about the Starbucks domination of the coffee market. And, the CEO and other Guru&#8217;s of the Business World have stated the difference is in the Starbucks Experience. And, while I personally prefer my select coffee beans, I can not argue with the success this company has [...]]]></description>
		<wfw:commentRss>http://insights.inneractiveconsulting.com/customer-service-or-experience-what-does-it-matter/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>What has happened to Customer Service?</title>
		<link>http://insights.inneractiveconsulting.com/what-has-happened-to-customer-service/</link>
		<comments>http://insights.inneractiveconsulting.com/what-has-happened-to-customer-service/#comments</comments>
		<pubDate>Fri, 18 Sep 2009 11:30:21 +0000</pubDate>
		<dc:creator>Voss Graham</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Doing the Right Thing]]></category>
		<category><![CDATA[Stories of customer abuse]]></category>
		<category><![CDATA[Stupid Things Leaders Do]]></category>
		<category><![CDATA[Voss Graham rants]]></category>

		<guid isPermaLink="false">http://insights.inneractiveconsulting.com/?p=1190</guid>
		<description><![CDATA[It&#8217;s time for another of Voss Graham&#8217;s Rants or as I like to think about them &#8211; Doing Things Right Rants. This time it is focused upon Customer Service or the lack of it from people and companies. While over the past couple of weeks since my last rant, I have witnessed several customer service [...]]]></description>
		<wfw:commentRss>http://insights.inneractiveconsulting.com/what-has-happened-to-customer-service/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Use Common Sense and Improve Customer Service</title>
		<link>http://insights.inneractiveconsulting.com/use-common-sense-and-improve-customer-service/</link>
		<comments>http://insights.inneractiveconsulting.com/use-common-sense-and-improve-customer-service/#comments</comments>
		<pubDate>Tue, 11 Aug 2009 09:06:57 +0000</pubDate>
		<dc:creator>Voss Graham</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Abusing Passengers]]></category>
		<category><![CDATA[Airlines Get Stupid again]]></category>
		<category><![CDATA[Break the rules]]></category>
		<category><![CDATA[No Customer Service]]></category>
		<category><![CDATA[Stupid Things Leaders Do]]></category>
		<category><![CDATA[Use Common Sense]]></category>

		<guid isPermaLink="false">http://insights.inneractiveconsulting.com/?p=1106</guid>
		<description><![CDATA[Wow! Just when you began to think that common sense was making a come back &#8211; the Airline Industry screws up big time &#8211; again! While I was going to write about change management this week, the news of 57 passengers being abused by the airline industry hit a new low in the ranks of [...]]]></description>
		<wfw:commentRss>http://insights.inneractiveconsulting.com/use-common-sense-and-improve-customer-service/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Increase Customer Service Ranking Overnight</title>
		<link>http://insights.inneractiveconsulting.com/increase-customer-service-ranking-overnight/</link>
		<comments>http://insights.inneractiveconsulting.com/increase-customer-service-ranking-overnight/#comments</comments>
		<pubDate>Fri, 10 Jul 2009 09:55:37 +0000</pubDate>
		<dc:creator>Voss Graham</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Bad Customer Service]]></category>
		<category><![CDATA[Mirror Effect]]></category>

		<guid isPermaLink="false">http://insights.inneractiveconsulting.com/?p=1012</guid>
		<description><![CDATA[While having a discussion with a manager of a restaurant, our discussion gravitated to customer service. He asked how he could improve customer service quickly since he had inherited a location with poor customer service. As we talked about the current situation, one thing became quite obvious &#8211; the previous manager had verbally abused the [...]]]></description>
		<wfw:commentRss>http://insights.inneractiveconsulting.com/increase-customer-service-ranking-overnight/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>What is Good Enough?</title>
		<link>http://insights.inneractiveconsulting.com/what-is-good-enough/</link>
		<comments>http://insights.inneractiveconsulting.com/what-is-good-enough/#comments</comments>
		<pubDate>Tue, 26 May 2009 10:34:07 +0000</pubDate>
		<dc:creator>Voss Graham</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Business Growth]]></category>
		<category><![CDATA[Execution]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[What is Good Enough]]></category>

		<guid isPermaLink="false">http://insights.inneractiveconsulting.com/?p=837</guid>
		<description><![CDATA[I am sure that you have heard this expression &#8211; what is good enough? It is one of those questions that can create both tension and excitement within the same level of execution. So why do we have the dynamics regarding this question? Well, the answer lies in the emotional level of the answer. Often [...]]]></description>
		<wfw:commentRss>http://insights.inneractiveconsulting.com/what-is-good-enough/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Customer Service is More than an Internet AutoResponder</title>
		<link>http://insights.inneractiveconsulting.com/customer-service-is-more-than-an-internet-autoresponder/</link>
		<comments>http://insights.inneractiveconsulting.com/customer-service-is-more-than-an-internet-autoresponder/#comments</comments>
		<pubDate>Fri, 22 May 2009 10:28:05 +0000</pubDate>
		<dc:creator>Voss Graham</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Bad Customer Service]]></category>
		<category><![CDATA[Google service example]]></category>
		<category><![CDATA[service made easy is good]]></category>

		<guid isPermaLink="false">http://insights.inneractiveconsulting.com/?p=831</guid>
		<description><![CDATA[Friday is my day to rant. It seems I have had several run-ins with Auto-Responders posing as customer service departments. What a bone head move on some company&#8217;s decision making process. A few companies hid their phone numbers &#8211; so you can not call them. One of these is the great Google, an Internet icon [...]]]></description>
		<wfw:commentRss>http://insights.inneractiveconsulting.com/customer-service-is-more-than-an-internet-autoresponder/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
	</channel>
</rss>

